mami118 Privacy Policy

This page describes what we collect when you use mami118 and how we keep that data protected. We are committed to transparency about our data practices across all mami118 services—sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports offerings. Your trust is central to our operation, and we treat your personal information with care.

We collect data from you directly when you register, verify your identity (KYC), deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or place wagers and interact with our platform. We also collect data automatically—such as your device type, IP address, and session logs—to ensure security and platform performance. This policy outlines what we gather, how we use it, who has access, and what rights you have over your information.

Our data handling practices comply with applicable privacy laws in jurisdictions where mami118 operates. We do not sell your data to advertisers. Your account information remains separate from our public-facing services. If you have questions about our privacy practices, contact us using the channels listed at the end of this policy.

What We Collect and How We Use It

We collect several categories of data when you use mami118. Account information includes your name, email address, phone number, date of birth, and account username. Identity verification data comprises government-issued ID scans, selfies, and address documentation required by law for KYC (Know Your Customer) compliance. Payment data includes your DANA, e-wallet, mobile banking, local payment, online payment, or other banking credentials, which we use to process deposits and withdrawals. We do not store full bank account numbers or card details; we use tokenized references instead.

Activity data tracks your wagers, game selections, transaction history, and session length. We collect this to settle your bets, maintain your account ledger, and detect fraudulent activity. Device and network data includes your IP address, browser type, operating system, and device identifiers. We use this to prevent unauthorized access, verify your location where applicable law requires it, and troubleshoot platform issues. Communication data includes emails, chat transcripts, and support tickets. We keep these to resolve disputes, handle account recovery, and improve our support quality.

KYC Data

Government ID, selfie, and address proof required by law before you can fund an account on mami118

Payment Data

Tokenized references to your e-wallet, mobile banking, bank account, or other payment methods; we do not store full account numbers

Wager History

Record of all entries placed on mami118, including amounts, odds, and settlement outcomes

Session Logs

Timestamps, device information, and IP addresses used to access your account

We use your data for several purposes. Service delivery means we need your name, contact details, and payment information to run your account, process deposits and withdrawals, and settle wagers. Legal compliance requires us to verify your identity, confirm your location, and report suspicious activity to regulatory authorities where applicable. Security and fraud prevention involves monitoring for unauthorized access, duplicate accounts, and suspicious transaction patterns. Customer support uses your communication history to resolve disputes, handle account recovery, and improve our service. Platform improvement allows us to analyze anonymized usage patterns to enhance the mami118 interface and game offerings.

Data Storage, Third Parties, and Your Rights

We store your data on secure servers located in multiple regions. Some of our servers may be located outside your jurisdiction; by using mami118, you consent to this international data transfer. We encrypt sensitive data (such as payment credentials and ID documents) in transit and at rest. We retain your data as long as your account is active, plus a statutory retention period after closure to meet legal obligations. KYC documents are deleted after a retention window unless law requires longer storage.

We share data with third parties only when necessary. Payment processors (such as payment gateway partners handling DANA, e-wallet, and bank transfers) receive tokenized payment references but not full account details. Fraud detection services receive your IP address and device information to flag suspicious patterns across multiple platforms. Customer support platforms may store your communication transcripts to assist with technical issues. Legal authorities receive data when compelled by law or to prevent fraud. We do not sell your data to advertisers or marketing firms.

You have rights over your data on mami118. You can request access to all data we hold about you. You can request correction of inaccurate information. You can request deletion of your data after account closure (subject to legal retention requirements). You can object to certain processing activities. To exercise these rights, contact our support team using the channels listed below. We will respond within a reasonable timeframe, typically within 10 business days.

We use cookies and similar tracking technologies on mami118 to maintain your session, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device. Essential cookies are necessary for the platform to function (such as keeping you logged in). Analytics cookies help us understand how users interact with mami118 so we can improve the interface. You can manage cookie settings in your browser, though disabling essential cookies may prevent login. We also use pixel tags and session identifiers in emails and on the platform to track open rates and link clicks.

Our data practices may change as we update mami118 or as law evolves. We will notify you of material changes to this policy via email or by posting a notice on our site. Your continued use of mami118 after such notification constitutes acceptance of the updated policy. If you have questions about how we handle your data, contact our support team at the email address listed below. For data protection inquiries specific to your jurisdiction, you may also contact the relevant local authority.

We maintain this privacy policy in English. Translations may be provided for reference, but in case of conflict, the English version is authoritative. Services on mami118 are available only where local law permits online gaming and sportsbook activities. By creating an account, you confirm that you have reviewed and accepted our privacy practices.

Contact Us About Your Data

If you have questions about our privacy practices or wish to exercise your data rights, reach out to our support team. You can contact us via live chat within mami118 (available during business hours), email us at our support address, or use our contact form. We aim to respond to all data-related inquiries within 10 business days. For urgent security concerns (such as suspected unauthorized access to your account), contact our security team immediately through the in-app support channel.

Our support team can assist with account recovery, data access requests, and clarifications about how we use your information. They can also help you understand your rights under applicable privacy law. If you are based in a jurisdiction with a data protection authority, you have the right to lodge a complaint with that authority if you believe we have mishandled your data.